Refund & Return Policy

At Moonshine Store, we strive to ensure every order arrives in perfect condition. Please read our Refund & Return Policy carefully before making a purchase.

Returns

If you wish to start a return, please contact us at info@moonshinestore.co.uk.

We only accept returns for items that arrive damaged or defective.

We do not accept returns or offer refunds for:

• Change of mind

• Incorrect orders placed by the customer

• Items that have been used or damaged after delivery

If you wish to return an item that is in perfect condition because you have changed your mind, you will be responsible for all return shipping costs. Please note that approval of such returns is at our discretion.

Returned items must be securely packaged. If a returned item is inadequately packaged and arrives damaged during transit, we reserve the right to issue only a partial refund or decline the refund, depending on the condition of the item.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim quickly, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the damaged item and the packaging

Once your claim has been reviewed and approved, we will arrange either a replacement or a refund, depending on the circumstances.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds are processed within 5 working days and will be issued to your original payment method. Please note that your bank or card provider may require additional time to complete the transaction.

Processing & Delivery

Orders are processed within 5 working days.

Estimated delivery time is 9–12 working days from dispatch.

Please note that some products may be shipped from different fulfilment centres within the United Kingdom or from international warehouses. As a result, orders containing multiple items may arrive in separate packages.

If you require faster shipping or have any questions regarding delivery times, please contact us before placing your order.

Customs & Import Taxes

For international orders, buyers are responsible for any customs duties, import taxes, or other fees that may apply in their country.

Moonshine Store is not responsible for delays caused by customs clearance procedures.

Contact Us

If you have any questions regarding your order, delivery, or this policy, please contact us at:

Email: info@moonshinestore.co.uk

Thank you for shopping with Moonshine Store!

With love,
The Moonshine Store Team